Privacy Policy

Effective date: October 14, 2026

kahowa AI ("we", "us") is an AI phone service provided by 音速驍智科技股份有限公司 (Taiwan Unified Business No. 62107718). We handle personal data in accordance with Taiwan's Personal Data Protection Act and related regulations. This policy explains what we collect, how we use and protect it, and your rights.

1. Scope and our role

This policy applies when you visit kahowa.ai, contact us, or use services that kahowa AI provides for its business customers.

When you contact a business that uses kahowa AI, we process the related data on behalf of that business, under its instructions and our contract with it. That business is the collector of your personal data. To learn how it uses your data or to exercise your rights, please contact that business directly.

2. Personal data we collect

Depending on the service you use, we may collect:

• Contact details: such as your name, phone number, email, and company name or Unified Business No.
• Call and service data: such as call records and the information you provide while using the service.
• Account data: account and billing details that business customers and their members need to use our service.
• Technical data: such as IP address, device and connection information, used to keep the service secure and reliable.

3. Purposes

• Providing, operating and improving our services.
• Passing service results to the business you contacted, as configured by that business, so it can handle your request.
• Replying to your enquiries and providing customer support.
• Account management and billing.
• Security, abuse prevention and legal compliance.

4. Retention, location, recipients and methods

Retention: kept for as long as needed to provide the service and perform our contracts with business customers; after a contract ends, deleted or returned as agreed in the contract or instructed by the business customer. Where the law requires a different retention period, we follow the law.

Location: Taiwan, and the regions where the providers that help us deliver the service are located.

Recipients:

• The business customer you contacted, on whose behalf we provide the service.
• Third-party service providers that help us deliver the service, only to the extent necessary.
• Competent authorities, where required by law.

Methods: collected, processed, used and transmitted by automated or manual means.

5. Your rights

Under Article 3 of Taiwan's Personal Data Protection Act, you may:

1. Ask whether we hold your data, or ask to review it.
2. Request a copy.
3. Request additions or corrections.
4. Ask us to stop collecting, processing or using it.
5. Ask us to delete it.

If you used the service through one of our business customers: we process your data on that business's behalf, so please send your request directly to the business you contacted. We will assist as that business instructs.

If you deal with us directly: for example, you contacted us through our website or you are one of our business customers. Email [email protected] with information that helps us verify your identity and find the data. Some requests may be refused or may incur a reasonable cost where the law allows; we will explain this in our reply.

6. If you do not provide personal data

Providing personal data is up to you. Without the necessary data, we or the business you contacted may be unable to reply to your enquiry or provide the related service.

7. Security

We take reasonable technical and organisational measures to protect personal data, and only staff who need it for their work can access it.

8. Changes to this policy

We may update this policy when our services or the law change. The updated version will be posted on this page with a new effective date.

9. Contact us

For questions about this policy or your personal data, email [email protected].

音速驍智科技股份有限公司 (kahowa AI)

If there is any inconsistency between the Chinese and English versions, the Chinese version prevails.